Medicaid Non Emergency Transpo FAQ

On June 1, 2018, the Indiana Family and Social Services Administration began working with Southeastrans to manage all non-emergency transportation for Traditional Medicaid members (you may also see this called “fee-for-service” Medicaid.) This includes any member who is NOT in a managed care program such as Hoosier Healthwise, Hoosier Care Connect or the Healthy Indiana Plan. Southeastrans recently held a series of online town hall meetings with transportation providers and health care facilities to overview the changes and answer questions. We appreciate the opportunity to engage with you on the transition surrounding transportation for Indiana Medicaid members. Please find on the following pages answers to questions submitted during the town hall meetings.


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