Skip to main content

Update on 988 in Indiana

On July 16, 2022, 988 will go live as a new national three-digit dialing code for reaching the National Suicide Prevention Lifeline. The current long-form phone number of 800-273-TALK will also continue to be an option.  

988 is more than just an easy-to-remember number—it will offer a direct connection to compassionate, accessible care and support for anyone experiencing mental health-related distress – whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 9-8-8 if they are worried about a loved one who may need crisis support.

911 isn’t going away, this is just another option specifically for anyone experiencing mental health related distress. Call 9-1-1 for police, fire and medical emergencies. Call 988 for thoughts of suicide, mental health or substance use crises, or any other kind of emotional distress. If you are not sure, call 9-1-1.

Indiana is using the arrival of 988 to invest in a broader crisis response system to help all Hoosiers. This will ultimately include more than just someone to contact at a 988 center, but also someone to respond and a safe place to go for help, if needed.

What it will mean, throughout the coming years, is:

  • A simple, short number for anyone experiencing mental health-related distress – whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress.
  • The establishment of mobile crisis teams who are trained and skilled in responding to anyone experiencing mental health-related distress.
  • Mobile crisis teams are comprised of behavioral health professionals and peers skilled in providing specialized crisis care to people on site in their community.
  • A greater ability to refer Hoosiers in crisis to a network of local crisis specialists who are familiar with the community and better equipped to provide culturally competent support and referrals to local resources and other lifesaving follow-up care.

The work to develop this complete system is well underway and will continue over the next seven to ten years. Pilot projects are being funded right now, and we are evaluating the best way to establish these services through providers throughout the state.

Questions and answers about 988 in Indiana

Is 988 available for substance use crises?The Lifeline accepts contacts from anyone who needs support for a suicidal, mental health and/or substance use crisis.

When will 988 go live?The 988 dialing code will be available nationwide for call (multiple languages), text or chat (English only) on July 16, 2022. Until then, those experiencing a mental health-related or suicidal crisis, or those looking to help a loved one through a crisis, should continue to call the Lifeline at its current number, 800-273-8255.

What will happen to the Be Well Crisis Helpline?The Be Well Crisis Helpline remains available for Hoosiers in need of speaking with a trained crisis specialist. This service is available by dialing 2-1-1.

Will 988 replace the National Suicide Prevention Lifeline?Moving to 988 will not replace the Lifeline, rather it will be an easier way for Hoosiers to access a strengthened and expanded network of crisis call centers. 

How many crisis call centers will Indiana have?The state of Indiana will partner with up to five providers, including the three current National Suicide Prevention Lifeline call centers in the state, to answer contacts to 988. The three current centers are Crisis Center, Inc. in Gary, A Better Way in Muncie, and Mental Health America Wabash Valley Region in Lafayette. In addition, Mental Health America of Indiana, Indianapolis, and RemedyLIVE, Fort Wayne, are in the process of becoming National Suicide Prevention Lifeline centers.

How is 988 different than 911?Like 911, there will need to be a system of entities working in lockstep to establish, support and grow 988 in a way that meets our nation’s growing suicide prevention and mental health crisis care needs. We will work to ensure Hoosiers understand that they can call 9-1-1 for police, fire and medical emergencies and 9-8-8 for thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. If you are not sure, call 9-1-1.

How will 988 be funded?The Indiana Family and Social Services Administration is using various federal funding sources, including American Rescue Plan Act dollars, to help stand up the system.

Will Indiana 988 call centers support all three communication options: calls, text and chat?There are in-state resources capable of accommodating all three forms of communication now. We are forming new partnerships and investing in new technology to further enhance our in-state text and chat capacity.

Popular posts from this blog

Parking info for Riley Simon Family Tower and ER

Family Voices Indiana shares the following changes to parking at Riley Hospital Simon Family Tower. Some of these changes are a result of family input in design of the new facility. Please take advantage of sharing your voice as you are able to do so. It CAN make a difference. Simon Family Tower Parking (beginning July 17) The new Simon Family Tower (SFT) parking garage will provide parking for immediate family members of inpatients and outpatients making access to  our facilities much easier on our families as well as reduce the financial burden currently associated with parking.   Inpatient: Each family (parent or guardian) will be issued 2 passes  for use only in SFT parking garage.  The passes will be free of charge and allow family members entrance  to and exit from the garage for the  duration of the pass. Families who cannot produce the pass upon exiting the garage will incur premium charges of up to $20.00. Lost  or stolen passes will not be re-issued.  

Sample Medical Order, Letter of Medical Necessity and Appeal Letter for #ABA Services

From The Arc Autism Insurance Project in collaboration with Family Voices Indiana and About Special Kids Feel free to contact Family Voices Indiana at 317 944 8982 or info@fvindiana.org if you need additional resources or support. Sample Medical Order, Letter of Medical Necessity and Appeal Letter for ABA Services – Medicaid under EPSDT (ages 0-21) EPSDT – Early, Periodic Screening Diagnosis and T reatment MEDICAL TREATMENT ORDER SAMPLE FORMAT The prescribing physician should include: Physician’s order for ABA therapy Letter of medical necessity written by the physician or ABA provider, which includes: Patient history Diagnosis and prognosis Description of recommended services and explanation of why the services are medically necessary What the benefit to the patient will be, and Recommended length of time for the services Medical Necessity According to the Health and Human Services website: Medical Necessity under EPSDT   In a rep

Supporting College Students: Mental Health and Disability in Higher Education

From Mental Health America Despite growing attention to wellbeing and mental health conditions in higher education, conversations and recommendations often exclude students with mental health disabilities. Mental Health America’s (MHA) new report,  Supporting College Students: Mental Health and Disability in Higher Education , highlights members of our most recent Collegiate Mental Health Innovation Council (CMHIC) and documents challenges and opportunities for increasing accessibility in higher education. Recommendations for campuses include: Partnering with students to educate the campus community on mental health disabilities and accommodations Celebrating and educating students on disability culture and contributions through courses in disability studies and disability cultural centers Partnering with students with disabilities to train disability services staff to understand and develop appropriate accommodations Partnering with students with disabilities or disability services st