The Social Security Administration (SSA) recently announced that, starting March 31, it will no longer allow Social Security applicants and recipients to verify their identities over the phone.
Instead, SSA will require people applying for or receiving Social Security benefits to verify their identity online or in-person at an SSA field office to complete applications or make certain changes. These restrictions in phone service come amidst record-low staffing levels at SSA and plans to further cut staff and close offices.
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