From Justice in Aging
"When: Tuesday, April 14, 2026, from 11:00 a.m. - 12:15 p.m. PT/2:00 p.m. - 3:15 p.m. ET
Over the past 15 months, the Social Security Administration (SSA) has experienced a turbulent period marked by far-reaching organizational changes: the deepest staffing reductions in its history, office restructuring, inconsistent and shifting policies on accessing walk-in service at field offices, and increased reliance on automated and online systems.
These changes have had a significant impact on the ability of advocates who serve claimants and beneficiaries to interact with the agency. This webinar, Navigating the Social Security Administration: Options for Advocates, will outline the current state of customer service at SSA and equip advocates with practical strategies for getting things done within the agency.
Join us for a conversation among panelists that will provide useful information for advocates who are currently representing claimants and beneficiaries at SSA.
Attendees will:
- Learn about the recent report “In the last year, it’s gotten a lot worse”: A Qualitative Investigation of Barriers to Disability Benefits in 2025
- Understand the current state of customer service at SSA, and hear about upcoming developments
- Gain practical strategies for navigating SSA
Presenters:
- Kate Lang, Director, Federal Income Security, Justice in Aging (moderator)
- Stacy Cloyd, Senior Staff Attorney, Legal Aid DC
- Stephen Pozgay, Constituent Services Representative, Office of U.S. Senator Ron Wyden
- Eve Rutzick, Public Benefits Lead, Change Well Project
- Katie Savin, Assistant Professor, School of Social Work, California State University at Sacramento
This webinar will take place on Tuesday, April 14, 2026 at 11:00 a.m. PT/2:00 p.m. ET and will run for 75 minutes."
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